FAQs

When will I receive my order? Plus Icon Minus Icon

We’re currently sold out. Because every Teleport Ride is custom-built to order, production runs are limited.

If you’ve already placed an order, you can view your estimated delivery date at checkout. We’ll also send you regular email updates as your bike progresses through production.

You can also email us at hello@teleportride.com for any questions about delivery.

What is Batch 2? Plus Icon Minus Icon

Batch 2 is the latest and most advanced version of Teleport Ride — redesigned based on feedback from over 1,000 riders and backed by a $2 million reinvestment.

We used real-world input from Batch 1 customers to improve every part of the bike — from fit and comfort to power delivery and durability.

What’s new in Batch 2:

  • Two frame sizes for a better fit
  • Smoother acceleration and torque tuning
  • Upgraded motor, battery, and display system
  • Premium components for long-term reliability
  • Improved ergonomics and ride feel

Quantities are limited, and each bike is hand-built to order. Batch 2 reflects everything we've learned — and it's the best version of Teleport Ride yet.

Read more about Batch 2

I’ve placed my $99 deposit — what happens next? Plus Icon Minus Icon

Congrats — you’ve secured your spot in our limited production queue.

Teleport Ride is built in small batches with high demand, and your deposit guarantees your place in line.

When your build slot opens, you’ll receive a private link to complete your order — with access to an exclusive 55% discount. You'll have plenty of time to confirm your size, options, and shipping details before production begins.

Until then, your deposit is fully refundable, and your reservation is locked in.

How does Teleport Ride achieve a 100-mile range? Plus Icon Minus Icon

Thanks to regenerative braking, lightweight design, and intelligent power management, Teleport Ride can reach up to 100 miles on a single charge — far beyond most eBikes.

Here’s how we do it:

  • Regenerative braking captures energy while you coast, brake, or ride downhill — recharging up to 40% of the battery as you ride
  • Ultra-light 36 lb frame requires less energy to move
  • Efficient road tires and aerodynamic design reduce drag
  • Gates Carbon Belt Drive minimizes energy loss
  • Advanced torque sensor + sine wave controller optimize every pedal stroke

Total usable battery capacity with regen is 550 Wh, and in Eco mode (~6 Wh/mile), that gives you a real-world range of up to 100 miles.

As with any EV, your range depends on terrain, riding style, rider weight, and power level. Using higher pedal assist or riding purely in electric mode will reduce range — but even then, Teleport Ride consistently outperforms other eBikes in its class.

Will Teleport Ride Fit me? Plus Icon Minus Icon

Yes — Teleport Ride is designed to fit riders between 5′2″ and 6′7″, thanks to its unisex geometry and highly adjustable components.

We offer two frame sizes for a more tailored fit:

  • Size 1: 5′2″ to 5′8″
  • Size 2: 5′9″ to 6′7″

The saddle height and handlebars can both be adjusted to fine-tune your riding position for comfort and control.

We redesigned the frame geometry based on feedback from over 1,000 riders — to ensure a better fit, improved comfort, and a more natural ride feel.

Not sure which to choose?
If you're between sizes, we generally recommend Size 1.

Click to read more about our sizes.

How do I charge Teleport Ride? Plus Icon Minus Icon

Teleport Ride charges while you ride — thanks to regenerative braking, which can recover up to 40% of your battery as you coast, brake, or ride downhill.

To plug in and fully charge:

  • Plug the charger directly into the port located at the bottom bracket (between the pedals)

Can I remove the battery? Plus Icon Minus Icon

Yes — the battery is fully removable, though you don’t need to remove it to charge.

To remove it:


Unscrew the emblem under the handlebar to access the battery housing, then slide the battery out from the downtube. This takes only a few minutes. We have a video showing this.

To charge it:


Just plug the charger directly into the port at the bottom of the frame (between the pedals). Removal is not required for everyday use.

Teleport Ride uses a top-of-the-line LG battery, rated for over 1,000 charge cycles and compliant with the strictest international safety standards. In real-world conditions, it’s designed to last 5+ years, even with daily use.

The bike weighs just 36 lb, making it one of the lightest eBikes in its class — easy to carry upstairs or into your home, no battery removal needed.

Replacement batteries are available directly through us, though most riders will never need one within the first several years.

What’s the warranty? Plus Icon Minus Icon

Every Teleport Ride comes with:

  • 5-year warranty on the frame
  • 1-year warranty on all electronics

Need more coverage? We’ll soon offer an optional extended warranty, giving you:

  • 5 years on the frame (unchanged)
  • 3 years on electronics

We stand behind the quality of our components — and we’re building support that matches the long life of the bike.

Full policy here.

Tell me about the maintenance. Plus Icon Minus Icon

Almost none. Teleport Ride is designed with ease of use in mind.

Teleport Ride is built with premium, low-maintenance components — no oily chain, no derailleur, no fuss.

  • The Belt Drive never needs lubrication and lasts thousands of miles
  • The brushless motor is fully sealed and maintenance-free
  • The LG battery is protected inside the frame and rated for 1,000+ charge cycles
  • The frame, motor, and electronics are weather-resistant and built to last

The only thing you’ll regularly need to do?
Pump the tires. That’s it.

And if you ever need to replace wear items like tires, brake pads, or grips — they’re all standard bike components. You can get them from us, online, or at any local bike shop.


Installation is easy, or any shop can do it for you.

Will I have to assemble Teleport Ride? Plus Icon Minus Icon

Not much — unlike most eBikes, Teleport Ride arrives nearly fully assembled.

Setup is quick and straightforward. You’ll just need to:

  • Attach the front wheel
  • Insert the saddle
  • Mount and tighten the handlebar

That’s it — you’ll be ready to ride in minutes.

A detailed instruction manual is included in the box, and you can also follow along with our installation video for step-by-step guidance.

Does Teleport Ride have suspension? Plus Icon Minus Icon

No — and that’s by design.

Teleport Ride is engineered for paved and gravel roads, not extreme off-road terrain. By removing suspension, we keep the bike lighter, more efficient, and easier to maintain — all without compromising comfort on typical urban and mixed-surface rides.

Want more cushion?


You can easily add:

  • front suspension fork
  • suspension seatpost

Both upgrades are fully compatible and won’t affect your warranty.

Do you offer a step through model? Plus Icon Minus Icon

Teleport Ride is available in a standard frame only.

To keep the bike sleek, lightweight, and weather-protected, the battery is housed inside the downtube — which isn’t compatible with a step-through design. This layout gives you better durability and a clean, stealthy look.

That said, we’ve redesigned the frame geometry based on feedback from over 1,000 riders to make mounting and dismounting easier — even without a step-through.

The bike is available in two unisex sizes, with a low standover height and a total weight of just 36 lb — making it more agile and easier to lift or maneuver than many step-through eBikes.

Read more about our sizes.

Can I ride in the rain? Plus Icon Minus Icon

Yes — Teleport Ride is built to handle rain, puddles, and wet roads.

The battery is fully enclosed inside the frame, and all electronics are weather-sealed to keep moisture out. You can confidently ride in rainy conditions or through splashes — no problem.

Just like any eBike, it’s not designed for full submersion, but everyday wet weather is no issue.

Is Teleport Ride single speed? Plus Icon Minus Icon

Yes — Teleport Ride uses a premium Dayco Carbon Belt Drive system and comes as a single-speed by design.

Why? Because it’s simpler, smoother, and smarter than traditional chain and gear setups.

Benefits of our drivetrain:

  • No greasy chain
  • No maintenance required
  • Lighter and more efficient
  • Silent, smooth ride
  • Lower energy consumption

While it doesn’t have gears, Teleport Ride features 5 levels of pedal assist, adjustable from the handlebar display. This gives you a dynamic riding experience that feels just like shifting gears — but without the complexity.

What's in the box? Plus Icon Minus Icon

Everything you need to start riding:

  • 1 Teleport Ride eBike (fully tested and nearly pre-assembled)
  • 1 Charger
  • 1 Instruction manual
  • 1 Toolkit with essential assembly tools

You’ll be ready to ride in minutes — no extra gear or tech skills required.

What is the refund/return policy? Plus Icon Minus Icon

Teleport Ride is not available in stock and supply is limited. When you place your order today, we will custom make your bike according to your specifications and accessories. This, in combination with the steep discount offered means that we will not be issuing refunds once you have placed your order.